Privacy Policy

1. Introduction

Air Service Desk (“Air Service Desk,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information that you share with us. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your personal information when you visit our website, submit an inquiry, or engage with our services.

This Policy applies solely to information collected through our website www.airservicedesk.com and through direct communications initiated by website users.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect only the information that is necessary to respond to inquiries and provide travel-related assistance.

Specifically, we collect the following:

2.1 Information You Voluntarily Provide

When you submit a contact form or a quote request, you provide:

• Full Name
• Email Address
• Phone Number

We do not request or collect sensitive information such as passport numbers, government IDs, addresses, or payment card information through the website.

If additional details are needed for travel arrangements, they are collected offline through secure communication channels.

3. Purpose of Data Collection

We collect and process your personal information for the following lawful and legitimate business purposes:

1. To respond to your inquiries and provide customer support
2. To provide travel information, quotations, or service updates upon your request
3. To maintain internal records related to customer communication
4. To improve our website, services, and communication efficiency
5. To ensure website security and prevent fraudulent activity
6. To comply with applicable legal obligations or regulatory requirements

We do not use your information for automated decision-making or profiling.

4. Legal Basis for Processing

Depending on your location, we process your information under one or more of the following legal bases:

• Consent: When you voluntarily submit an inquiry or form.
• Legitimate Interest: To operate, optimize, and secure our website and respond to your requests.
• Legal Obligation: When compliance with applicable laws or regulatory authorities is required.

5. How We Share Your Information

Air Service Desk does not sell, rent, trade, or disclose your information to unrelated third parties.

We may share your information only in the following limited circumstances:

5.1 Service Providers

We may disclose your information to trusted third-party providers that perform operational or technical services on our behalf, such as:

• Website hosting and infrastructure support
• Email delivery and communication tools
• Data storage and security systems

These providers are contractually obligated to maintain confidentiality and protect your information.

5.2 Legal Compliance

We may disclose information to authorities where required by:

• Applicable laws
• Court orders
• Law enforcement requests
• Regulatory obligations

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred in accordance with legal requirements and confidentiality protections.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, including:

• Responding to your inquiries
• Maintaining internal business records
• Complying with legal or regulatory obligations

When information is no longer required, we securely delete or anonymize it.

7. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from:

• Unauthorized access
• Disclosure
• Alteration
• Misuse
• Loss or destruction

Security measures include:

• Encrypted data transmission
• Limited access controls
• Secure servers and hosting environments
• Monitoring for suspicious activities

While we strive to protect your data, no online platform can guarantee absolute security.

8. International Data Transfers

If you are accessing our website from outside the country where our servers are located, your information may be transferred internationally.

By providing information to us, you consent to such transfers, which are conducted in compliance with applicable data-protection standards.

9. Your Rights

You may have certain rights regarding your personal information, subject to local data protection laws. These rights may include:

• Accessing or requesting a copy of your data
• Requesting correction or deletion of your data
• Withdrawing consent for future communications

To exercise any of these rights, please contact us at info@airservicedesk.com.